Shipping & Returns

Shipping & Returns

Shipping

LadyLux ship products to the Mainland UK, Channel Islands and Northern Ireland. For international orders please contact us for rates quoting the products name, quantity and shipping country. All orders are shipped within 3 working days of receiving orders.

Our standard shipping rate:

Recorded Delivery £2.99

Next Day Delivery ( excluding Saturday) £7.99

All items are shipped within 3 working days of receiving the order.

Returns

If you there are any problem with items in your order please contact us quoting your name and order reference number or Paypal Transaction number and a member of our team will contact you resolve the situation. Please allow up to 24 hours for a response.

In the event that we instruct you to return the item(s) all goods must be returned within 7 days. Items must be unused and in original packing along with a copy of your invoice.

LadyLux are not responsible for the cost of shipping returns; this is the responsibility of the customer. We recommend using a postage that insures the items value and delivery.

Refunds/Exchanges will only be made via Paypal once items have been received and examined by a member of the LadyLux team. Items returned for exchange will be sent out 7 days after receiving the original item.